Privacy Policy for NEVER MISS AI

Last Updated: April 26, 2026

At NEVER MISS AI, we are committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, AI-powered missed call text-back services, and related business automation tools (collectively, the "Services").

1. Information We Collect

A. Information You Provide to Us

•Account Information: Name, email address, phone number, business name, and password when you register for an account.

•Billing Information: Credit card details and billing address (processed securely via third-party payment processors).

•Customer Data: Information about your leads or customers that you upload or that is captured through our Services (e.g., phone numbers of missed calls).

B. Information Collected Automatically

•Usage Data: IP address, browser type, device information, and how you interact with our website and tools.

•Communication Logs: Metadata related to SMS messages sent through our Services, including timestamps and delivery status.

C. AI-Generated Data

•We may process the content of communications (such as missed call transcripts or text-back replies) using AI models to provide and improve our Services.

2. How We Use Your Information

We use the collected information for the following purposes:

•To Provide Services: Operating the missed call text-back system and AI engagement tools.

•To Improve AI Models: Using de-identified data to train and refine our AI algorithms for better accuracy.

•Communication: Sending you service updates, security alerts, and marketing communications (where permitted).

•Compliance: Ensuring adherence to telecommunications laws (TCPA) and other legal obligations.

3. SMS and Communication Privacy

NEVER MISS AI takes SMS privacy seriously.

•No Sale of SMS Data: We do not sell, rent, or share your SMS consent or phone numbers with third parties for their marketing purposes.

•Consent: We only send messages to your customers based on the triggers you configure. You are responsible for ensuring you have the necessary consent from your customers to contact them via SMS.

•Opt-Out: All automated SMS messages include instructions for recipients to opt-out (e.g., "Reply STOP to unsubscribe").

4. Data Sharing and Disclosure

We may share information with:

•Service Providers: Third-party vendors who help us with hosting, payment processing, and SMS delivery (e.g., Twilio, AWS).

•Legal Requirements: If required by law, subpoena, or to protect the rights and safety of NEVER MISS AI and its users.

•Business Transfers: In the event of a merger, sale, or acquisition of our company.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption of data at rest and in transit. However, please be aware that no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location (e.g., California/CCPA or Europe/GDPR), you may have the right to:

•Access: Request a copy of the personal data we hold about you.

•Correction: Request that we update or fix inaccurate information.

•Deletion: Request that we delete your personal data.

•Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected]

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

NEVER MISS AI

Email: [email protected]

Website: https://nevermissai.com.au/landing-page